- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.
Requirements
- Proficient in Cantonese and English is a must
- Malaysian Native speaker with above or more required languages is an added advantage
- Always perform duty in professional manner at all times
- To demonstrate willingness and effort to offer help needed to customer and peers with respect
- Being attentive during training & call handling
- Medical Checkup is a must after selected
Working Hour : 5 days in a week (Mon-Sun). Permanent night shift, 9pm-6am (Depends on which shift entitled)
5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice
Job Type: Full-time
Pay: RM4,500.00 per month
Work Location: In person
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