Position: Customer Service of Call Center
HC ：Many
Work location: SUNWAY, KUALA LUMPUR.
Employment Highlights:
· Monthly Salary - Base as 3000 to 4500 RM + Allowance (performance, work shift, transportation, meal, around 1500 RMB/month)
· Client directly employment contract for 3 years (probation as 3 months); all social burden & insurance fully compliance with local law;
· 5 working days + 2 days weekend; all working days shall take 2 night shifts - A shift from 12:30am to 9:30am; B shift from 9pm to 6am);
· Prefer Chinese or Malaysia Chinese, and within 32 years old;
· Fresh candidates with education background in Science, IT and Engineering will be considered, including majors in electronics, mechanics, IT, or 3D-related fields.
· Ages: less than 35.
[Key Responsibilities]
· Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
· Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
· Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
· Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
· Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
· Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.
[Skills]:
· Excellent Communication: Proficient in verbal and written communication in Mandarin and English.
· Strong Problem-Solving: Ability to effectively address and resolve customer issues.
· Calm Under Pressure: Maintains professionalism and composure in challenging situations.
· Detail-Oriented: Meticulous with attention to detail and a commitment to continuous learning.
Job Type: Full-time
Pay: RM3,000.00 - RM4,436.14 per month
Language:
- Mandarin (Required)
- Bahasa (Preferred)
