Key Responsibilities
- Handle incoming calls, inquiries from customers regarding products and services.
- Provide accurate information, resolve issues efficiently, and escalate unresolved matters as needed.
- Ensure excellent customer service by understanding customer needs and delivering proactive solutions.
- Maintain customer records and update systems accurately.
- Work closely with internal teams to coordinate problem resolution and follow-ups.
- Meet performance targets including customer satisfaction, call handling time, and quality assurance.
What We Offer
- Competitive salary and performance-based incentives
- Career development opportunities
- Comprehensive training provided
- Friendly and dynamic work environment
- Staff discounts on Maxis products and services
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Work Location: In person
Expected Start Date: 08/14/2025
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