We're looking for a friendly, proactive, and organized individual to manage guest communications and bookings, ensuring every guest has a smooth and memorable experience.
What You’ll Do:
- Respond promptly and professionally to guest inquiries via email, phone, and messaging apps
- Manage bookings, cancellations, and updates on platforms like Airbnb, Booking.com, and Agoda
- Share helpful info about the homestay and local attractions
- Handle guest check-ins and check-outs at reception
- Resolve guest issues politely and efficiently
- Keep accurate records of bookings and feedback
- Work closely with housekeeping, maintenance, and management teams
Who We’re Looking For:
- Friendly, patient, and customer-focused with a positive attitude
- Fluent in Mandarin (needed to communicate with Mandarin-speaking guests)
- Good communication skills in English and Malay
- Able to multitask and stay calm in a fast-paced setting
- Quick to learn and adapt to new tools or systems
- Problem-solver with strong interpersonal skills
- Experience in customer service is a bonus, but not required — training will be provided
- Minimum education: SPM or equivalent
What We Offer:
- On-the-job training
- Uniform and work equipment provided
- EPF, SOCSO, and EIS contributions
- Opportunities for promotion
- Annual performance bonus
- Monthly team activities
- Festive cash gifts (Duit Raya & Chinese New Year Angpau)
- Company trips and team outings
Job Type: Full-time
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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