Location: CP Tower, Petaling Jaya
(Just a 5–10 minute walk from MRT Phileo Damansara)
Contract Duration: 12 Months (Full-Time)
Working Days & Hours:
- 5 working days/week with 2 rotational off days (between Monday to Sunday)
- Rotating Shifts:
- Morning: 7:30 AM – 4:30 PM
- Afternoon: 1:30 PM – 10:30 PM (Afternoon Shift Allowance Provided)
- Night: 10:15 PM – 7:45 AM (Night Shift Allowance Provided)
What's In It For You?
- Monthly Attendance Allowance: RM 200
- Quarterly KPI Allowance: RM400 – RM1800 (based on performance)
- Training Completion Bonus: RM500 upon passing training
- Shift Allowance: Additional allowance for Afternoon & Night shifts
- Language Allowance: RM500 for Mandarin-speaking team members
- Opportunities for upskilling and career growth in digital banking
- Supportive team culture and hands-on coaching
Job Description:
- Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
- Providing accurate information and resolving customer issues related to digital banking products and services.
- Maintaining a high level of product knowledge to effectively support customer need
- Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- To meet the Key Performance Indicator (KPI) monthly.
- Collaborating with cross-functional teams to improve processes and customer experience.
- Demonstrating empathy and understanding when dealing with customers.
- Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
- Respond to customer inquiries via email in a timely and professional manner.
Job Requirement:
- Possess a Diploma or Degree in related fields.
- Minimum of 1-2 years of customer service experience in a contact center environment.
- Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
- Excellent verbal and written communication skills in English is mandatory.
- The ability to speak in Mandarin will be an added advantage.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
- Proficient in Microsoft Office and experience working with CRM systems.
- Familiarity with digital banking products and services.
- Ability to work flexible hours, including weekends (24/7)
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
Experience:
- Customer Service/Customer Care: 1 year (Preferred)
Language:
- Mandarin (Required)
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