Store Operations
- Ensure merchandise is consistently replenished to maintain optimal stock levels.
- Compile and submit relevant data for Sales and Customer Experience reporting.
- Adhere to standard opening and closing procedures daily.
- Process transactions and handle cash in strict compliance with SOPs.
Sales Performance
- Consistently meet or exceed individual and store monthly sales targets.
Customer Experience
- Deliver exceptional customer service aligned with brand standards.
- Manage customer feedback and complaints tactfully, with timely follow-up.
- Represent the brand professionally and uphold its premium image.
- Provide essential after-sales support to enhance customer satisfaction.
- Maintain and grow the customer database through active engagement.
- Mentor new staff on best practices in customer service.
Personal Grooming
- Maintain a polished, professional appearance at all times.
- Adhere to the company’s grooming standards consistently.
Inventory & Stock Control
- Oversee inventory and perform scheduled monthly stock takes.
- Conduct daily stock counts at opening and closing; address discrepancies within 2–3 days.
- Update the range plan regularly in line with incoming shipments.
- Enforce loss prevention measures to deter theft and pilferage.
- Keep accurate inventory records and documentation up to date.
- Monitor merchandise handling to:
- Minimize stock shrinkage and report any discrepancies.
- Ensure packaging materials are sufficiently stocked and waste is reduced.
Store Maintenance & Visual Merchandising
- Maintain a clean, organized, and presentable store environment.
- Ensure proper care of merchandise, fixtures, and store furnishings.
- Execute visual merchandising according to brand guidelines and high presentation standards.
Professionalism & Product Knowledge
- Maintain in-depth knowledge of the brand and product offerings.
- Demonstrate initiative and a proactive approach in daily operations.
- Build and sustain strong communication and teamwork among colleagues and customers.
- Uphold professional conduct and represent the company with integrity at all times.
Job Types: Full-time, Part-time, Contract
Pay: RM1,700.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
Work Location: In person
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