Join our team as a Branch Manager where you'll delve into the dynamic world of Telco, gaining invaluable experience in intricate processes and beyond. Your role is to lead a professional retail sales team to achieve branch revenue targets, operational goals and 100% customer satisfaction. You will be responsible for all functions of the retail branch including sales, service, stocks, cash handling, SOPs and staff so as to ensure quality operations.
Key Responsibilities:
- Achieve sales targets and increase profits.
- Achieve the daily service level Key Performance Indicators (KPIs).
- Ensure that the needs of customers are being satisfied.
- Ensure 100% accuracy and accountability for cash, inventory and paperwork.
- Perform daily stock count for the branch before opening and closing at day end.
- Perform monthly stock count for the branch at day end closing on the last day of every month.
- Accountable and responsible for handling of all stocks – Prepaid and Postpaid SIM Cards, U Loyalty Cards, Prepaid and Postpaid Top-Up Vouchers, Devices, Accessories, Demo Devices (Live) and Dummy Devices.
- Manage the day-to-day operations of the branch – before opening, during operating hours and at day end closing.
- Conduct daily briefings prior to opening of the branch.
- Ensure housekeeping of the branch is being carried out on a daily basis.
- Ensure submission of branch reports on a timely manner.
Qualifications:
- Candidate must possess at least a Diploma in any field or equivalent.
- Preferably with retail experience in telecommunication products and services.
- At least 3 to 4 years of working experience in the related field is required for this position.
- Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
- Sales oriented and able to work independently.
- Good communication and good customer services.
- Good discipline and work as a team.
- Willing to work in AEON MALL AU2 Setiawangsa.
Job Types: Full-time, Permanent
Pay: RM4,500.00 - RM5,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- What is your expected salary?
- What is the required notice period at your current employer?
Work Location: In person
Laporkan kerja
