B2B Travel Sales Assistance

Job Scope :

• The B2B Travel Assistance Executive will act as a liaison between the company and corporate travel partners, handling travel bookings, itineraries, problem resolution, and post-travel support.
• To provide seamless travel assistance and support to business clients, ensuring efficient service delivery, client satisfaction, and long-term partnerships.

Key Responsibilities:

• Serve as the primary point of contact for B2B clients regarding travel assistance and support.
• Coordinate and manage corporate travel bookings, including flights, hotels, ground transport, and ancillary services.
• Ensure all travel arrangements align with the client’s travel policies and preferences.
• Collaborate with suppliers and vendors to secure competitive rates and reliable services.
• Manage travel changes, cancellations, and emergency requests in a timely and professional manner.
• Monitor ongoing trips and proactively resolve issues (e.g., delays, cancellations, rebookings).
• Maintain detailed and accurate client profiles, including travel preferences and requirements.
• Prepare and deliver travel documentation such as itineraries, travel insurance, and travel advisories.
• Handle B2B client queries, complaints, and feedback with diplomacy and efficiency.
• Support sales and account management teams with proposals, client onboarding, and service delivery.
• Keep up to date with travel trends, destination updates, and travel advisories.

Qualifications:

• Diploma or Bachelor's degree in Tourism, Business, or a related field.
• 2+ years experience in a travel agency, tour operator, or corporate travel desk (B2B experience preferred).
• Strong understanding of travel logistics and customer service standards.
• Excellent verbal and written communication skills.
• Problem-solving ability and calmness under pressure.
• Strong organizational skills and attention to detail.

Key Competencies:

• Customer-centric mindset
• Multi-tasking and time management
• Negotiation and vendor coordination
• Crisis management
• Tech-savvy with MS Office and CRM tools

Job Type: Full-time

Pay: RM1,800.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Holidays
• Monday to Friday
• On call

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Seri Kembangan: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• FB ads: 1 year (Required)

Location:

• Seri Kembangan (Required)

Work Location: In person

Expected Start Date: 06/26/2025