- Handle incoming calls from clients and customers on behalf of the assigned team, assisting the Operations Team as needed.
- Collaborate with Collection Managers to support the achievement of performance goals for both the team and clients.
- Enter client-provided assignment and payment information accurately into the internal system.
- Conduct daily reviews of new accounts and customer files, allocate or reassign tasks among team members, manage workload distribution, and oversee day-to-day collection efforts to ensure monthly targets set by the organization and clients are met.
- Prepare and deliver accurate client reports within specified deadlines.
- Promptly update payment records in the system and resolve any issues or inconsistencies with clients in a timely manner.
- Create and distribute client invoices within the established timelines.
- Complete and submit staff commission reports on a monthly basis, ensuring deadlines are met.
- Step in to assist with front desk or reception responsibilities as needed.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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