Pengenalan & Pemetaan Kawasan
- Mengenalpasti kariah-kariah, masjid, surau dan komuniti utama yang berpotensi.
- Menyusun senarai target kawasan dan pemimpin komuniti setempat.
Jalinan Hubungan Komuniti
- Menjalin hubungan erat dengan tok imam, AJK masjid, ketua kampung dan tokoh masyarakat.
- Menjadi wakil tetap Nawwarah dalam aktiviti komuniti (ceramah, kenduri, program masjid).
Promosi & Penjenamaan
- Mengedarkan flyers, poster dan bahan promosi di kawasan sekitar.
- Menjadi ‘muka depan’ Nawwarah di cawangan – menjaga imej, etika, dan penerangan syarikat.
Kempen Daftar Jemaah
- Menjalankan promosi pendaftaran secara rumah ke rumah (door-to-door), booth atau taklimat di masjid.
- Menyusun takwim promosi seperti sesi penerangan di surau, kursus umrah mini atau slot selepas solat.
Pengurusan Prospek & Follow-Up
- Merekod setiap prospek dengan teliti (nama, nombor, minat, bajet).
- Membuat follow-up secara berkala melalui panggilan, WhatsApp atau ziarah ringan.
Konsultasi Pakej Umrah
- Memberi penerangan jelas dan jujur tentang pakej Umrah termasuk harga, hotel, flight dan mutawwif.
- Membantu pelanggan membuat pilihan pakej mengikut bajet dan keperluan.
Pendaftaran & Dokumentasi
- Membantu pelanggan mendaftar, mengisi borang, dan mengumpul dokumen penting seperti passport.
- Menyerahkan semua data kepada HQ dengan tepat dan segera.
Kursus & Taklimat Awal
- Menganjurkan atau membantu mengatur kursus asas umrah untuk jemaah cawangan.
- Memberi bimbingan awal tentang keperluan asas umrah dan persiapan.
Penjagaan Jemaah Selepas Daftar
- Menjadi orang rujukan jemaah jika mereka mempunyai soalan selepas mendaftar.
- Menyampaikan maklumat berkaitan penerbangan, kursus, jadual, dan pembayaran.
Laporan Prestasi
- Mengemukakan laporan mingguan atau bulanan kepada HQ tentang:
- Jumlah prospek
- Jumlah jemaah berdaftar
- Aktiviti promosi yang telah dijalankan
Organise community programs like "Casual Umrah Briefing" after congregational prayers.
Collaborate with bus operators, religious schools, and local youth associations.
Set up info booths during community programs and village feasts.
Keep promotional materials like brochures, posters, and short videos for reference.
Act as liaison between HQ and the community to confirm course or departure dates.
Offer home-to-home registration services with courtesy and professionalism.
Collect testimonials from past Umrah pilgrims and use them for promotions.
Explain the differences between Umrah visa and tourist visa to customers.
Act as the company's official representative during community events like feasts or funerals.
Update the list of potential pilgrims who are planning to register soon.
Contact existing pilgrims to get referrals and encourage family or friends to join.
Respond quickly to all WhatsApp messages, calls, or customer inquiries.
Record short videos to answer FAQs about the Umrah packages.
Build rapport with small agents or individuals interested in becoming sub-agents.
Handle printing and distribution of flyers and promotional buntings.
Schedule weekly visits to nearby mosques to build visibility and trust.
Prepare a daily logbook of outreach activities and customer interactions.
Identify peak times for community engagement such as after Friday prayers.
Help interested individuals with passport renewals or MyIMMS checks if needed.
Coordinate with local leaders to organise exclusive Umrah briefings for their group.
Update social media stories and status with localised promotions.
Assist in setting up livestreams or TikTok videos featuring local engagement.
Collect feedback from registered pilgrims to improve future services.
Encourage pilgrims to attend pre-departure briefings for proper preparation.
Create WhatsApp broadcast lists to share reminders and package info.
Attend all scheduled internal briefings with HQ via Zoom or Google Meet.
Follow up on payments and send reminders to pilgrims with pending balances.
Monitor competitors’ activities in the area and report trends to HQ.
Keep a record of printed material usage and request restocks timely.
Provide support for local pilgrims' families for updates during their Umrah trip.
Create simple tracking sheets for each stage of the registration process.
Offer post-registration support such as tips on packing or currency exchange.
Send birthday or festive greetings to prospects and pilgrims to maintain rapport.
Submit weekly outreach reports highlighting achievements and obstacles.
Help coordinate transport for groups going for kursus umrah or pre-departure events.
Maintain cleanliness and presentation of the branch office or service desk.
Greet walk-in prospects and attend to their inquiries with confidence.
Demonstrate usage of sling bags, ihram kits, or other travel essentials.
Promote current offers and discounts clearly and convincingly.
Ensure every registered pilgrim is tagged correctly in HQ database.
Verify that documents such as passports and vaccine certificates are valid.
Offer one-on-one consultations for those unsure about package options.
Coordinate with the Visa Team at HQ for urgent submissions.
Manage and secure all physical copies of customer documents responsibly.
Encourage pilgrims to join group briefings for shared motivation.
Monitor conversion rates from prospects to confirmed registrations.
Distribute physical feedback forms after courses or briefings.
Assist in arranging local transport or logistics for jemaah meetups.
Inform HQ immediately of any local complaints or service gaps.
Build a photo bank of jemaah moments for future marketing.
Encourage jemaah to share their experiences through testimonials and photos.
Promote new services like “Umrah for Students” or “Umrah for Seniors”.
Keep a suggestion box open at the branch for feedback collection.
Create monthly recap posters of how many pilgrims were registered.
Offer extra attention to elderly prospects needing more guidance.
Share soft reminders on spiritual preparation for Umrah via WhatsApp.
Provide emotional support or encouragement for nervous first-time pilgrims.
Organise small doa selamat sessions for groups about to depart.
Visit bedridden or elderly prospects if they request at-home explanation.
Document every interaction with date and summary for performance tracking.
Prepare alternative package options for those unable to afford full cost.
Request success stories from returning pilgrims to inspire others.
Organise family-oriented sessions to promote Umrah as a family journey.
Keep your Nawwarah uniform and appearance presentable at all times.
Handle sensitive questions (e.g., Mahram issues) with professionalism.
Share video clips from previous pilgrimages to boost emotional connection.
Highlight unique features like Speed Train or Ziarah Taif in each pitch.
Suggest instalment plans to encourage hesitant buyers.
Collaborate with schools or religious classes for family-oriented campaigns.
Maintain an updated file of local events for possible booth setups.
Report any suspicious or unethical agent activity to HQ discreetly.
Host casual coffee talks with prospects to foster community bonding.
Arrange for returnee pilgrims to give short testimonials during talks.
Keep a checklist of every jemaah's journey from enquiry to departure.
Provide clear instruction on airport procedures for local pilgrims.
Use QR codes or digital links to ease access to online registration forms.
Encourage early bird sign-ups during Ramadhan or year-end promos.
Prepare posters in multiple languages if the area is multilingual.
Monitor and improve your own sales script and persuasion techniques.
Attend in-person Nawwarah sales training when invited.
Give timely updates if packages change in price or flight dates.
Build partnerships with local businesses for cross-promotions (e.g., travel gear).
Share inspirational hadith or quotes related to Umrah on social media.
Help bridge communication between pilgrims and HQ if problems arise.
Create a personal KPI board visible at the branch for accountability.
Support HQ during campaign periods by collecting testimonials or referral lists.
Give fair and honest feedback about what packages people prefer and why.
Be the face of Nawwarah in your area—friendly, sincere, and reliable.
Treat every prospect as a potential long-term customer, not just a one-time sale.
End each week by reviewing what worked and planning improvements.
Participate in live hosting sessions on TikTok, Facebook, or Instagram as assigned.
Introduce Umrah packages clearly and confidently during live sessions.
Engage viewers with interactive questions, live polls, or limited-time offers.
Coordinate with HQ for daily talking points, visuals, and technical setup.
Ensure proper lighting, attire, and background setup before going live.
Announce promotions, discounts, and early-bird offers during live sessions.
Answer FAQs in real-time and clarify customer doubts respectfully.
Collect leads from live comments and messages for post-live follow-up.
Keep a summary log of each live session’s audience engagement and result.
Study high-performing live sessions and apply best practices to improve.
Work with the marketing team to design live content based on audience interest.
Practice delivery and script with team before major live campaigns.
Invite returning jemaah or staff to join as guest speakers during lives.
Highlight unique Nawwarah features like experienced mutawwif, free sling bags, etc.
Maintain a warm, friendly, and spiritual tone that represents the Nawwarah brand.
Notify followers in advance before going live to build anticipation.
Attend live training sessions to improve your on-camera performance.
Encourage viewers to share the live with family or mosque groups.
Use live as a platform to create emotional connection with viewers.
Ensure all questions or registrations from live are followed up within 24 hours.
Support the HQ with technical testing before launching any national-level live.
Track KPIs for each live: reach, engagement, leads, conversion.
Share stories from previous jemaah to build authenticity in your pitch.
Avoid hard selling — focus on value and the Nawwarah experience.
Report live session outcomes to HQ weekly with suggested improvements.
Be open to spontaneous lives during peak periods or trending moments.
Collaborate with other branches or departments for joint live broadcasts.
Use on-screen captions or pinned comments to share package highlights.
Incorporate soft Islamic reminders or mini spiritual talks during lives.
Create a monthly calendar for planned live topics and promotions.
Ensure you’re familiar with all packages before going live—avoid misinformation.
Maintain respectful tone and avoid controversial or divisive topics during live.
Address price-related questions transparently and professionally.
Thank viewers at the end of each session and remind them how to register.
Repurpose live recordings into short highlight videos for future promotion.
Attend debriefing meetings to review strengths and weaknesses after lives.
Adapt your style to suit different audience types (youth, elderly, families).
Use testimonials live to reinforce trust and social proof.
Promote upcoming events or briefings during your live sessions.
Maintain consistency in live branding with Nawwarah logos, colors, and layout.
Respond promptly to live-related comments or DMs even after the session ends.
Prepare a “Live Host Kit” with checklist, scripts, props, and tech accessories.
Encourage viewers to register on the spot and guide them through it.
Use countdowns, giveaways, and flash deals to boost live urgency.
Coordinate cross-posting of lives across Nawwarah platforms for greater reach.
Balance live hosting duties with on-ground registration goals.
Ensure every live reflects the mission and values of Nawwarah Travel.
Continuously monitor competitor lives and stay ahead with unique content.
Share reflections weekly on what you learned from each live session.
Always treat the live audience as future jemaah, deserving of full sincerity.
Job Types: Full-time, Contract, Fresh graduate
Contract length: 24 months
Pay: RM1,500.00 - RM2,500.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- On call
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Education:
- STM/STPM (Preferred)
Experience:
- Administrative: 1 year (Preferred)
- Office: 1 year (Preferred)
Language:
- Bahasa (Preferred)
Work Location: In person