Job Responsibilities
- Works directly with Lead Solution Architect, Consultant team to understand project concept, objectives and approach.
- Coordinates interactions and communication among ITS team and Sales team in launching data collection/software solution to current and potential customers for the purpose of meter collection, document analysis and generates total cost of ownership reports for existing fleet.
- Working closely with Lead Solution Architect to identify and craft a solution that meets the business needs of the stakeholders as agreed upon and documented in SOW or pre analysis document.
- Interviewing and facilitating workshops with key stakeholders to understand and assemble business processes and related requirements
- Requirements gathering, functional requirement and documenting business/data/application/ technologies architecture and business rules.
- To transform requirements and process from user interview into Scope of Work (SOW) Documents
- Design document workflow and make appropriate recommendations that will increase operational effectiveness and to identify gaps between current state and future state
- Handover and translate the scope of work (SOW) from the business to the System Architect team to continue on deployment activities.
- Implement work instruction and Standard Operating Procedures document based on user’s business process
- Review use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
- Define, develop and implement quality assurance practices and procedures, end user test scripts (UAT) and other QA assessments.
- Assist in the creation of project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, and monitoring milestone completion
- Oversee and ownership within any assigned site assessment activities including local or nationwide. Helps to design customer’s user surveys to further understand customer environment.
- Analyzes clients’ wide array of print-related costs in order to establish critical benchmarks against which cost savings will be measured.
- Creates client specific “user rules” designed to modify user printing behavior for maximum efficiency and/or client cost savings.
- Review and analyses monthly meter/data for output document and usage trend.
- Liaison between the business units, ITS teams and support teams.
Job Requirement:
- Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Computer Science / Information Technology,Engineering (Computer / Telecommunication),All Services Field,Personal Services
- Preferably at least 3 years of related working experience.
- Preferably Non-Executive specializing in Information Technology or equivalent.
- Good communication skills in English, Malay &Mandarin language for both spoken and written
Job Type: Contract
Contract length: 12 months
Pay: RM1,700.00 - RM3,000.00 per month
Work Location: In person