Store Operations
- Ensure merchandise is consistently replenished and well-displayed.
- Compile and submit data for Sales and Customer Service reports.
- Adhere to daily opening and closing procedures.
- Manage sales transactions and cash handling in line with SOPs.
Sales Performance
- Strive to achieve both individual and boutique monthly sales targets.
Customer Experience
- Deliver excellent customer service at all times.
- Address customer complaints professionally, ensuring proper follow-up.
- Represent and uphold the company’s luxury brand image.
- Provide basic after-sales services and support.
- Maintain and update the customer database accurately.
- Mentor and guide new staff on customer service best practices.
Grooming & Presentation
- Maintain a professional and well-groomed appearance.
- Comply with the company’s Retail Grooming Standards.
Inventory & Stock Management
- Take responsibility for overall inventory and monthly stock counts.
- Conduct daily opening/closing stock counts and resolve discrepancies within 2–3 days.
- Update range plans daily to reflect new shipments.
- Implement effective security measures to minimize theft and pilferage.
- Ensure stock records are accurate and updated promptly.
- Monitor merchandising activities to:
- Minimize shrinkage and report irregularities.
- Replenish packaging materials while avoiding wastage.
Store Upkeep & Visual Merchandising
- Maintain a clean, tidy, and well-organized store environment.
- Safeguard stock, fixtures, and store furniture.
- Ensure visual merchandising standards are consistently met.
Professionalism & Knowledge
- Develop and maintain strong product knowledge.
- Demonstrate initiative and proactiveness in daily tasks.
- Build effective communication and positive rapport with colleagues and customers.
- Always conduct oneself in a professional and respectful manner.
Job Types: Full-time, Part-time, Contract
Pay: RM1,700.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person