Job description
Are you passionate about cars and providing exceptional customer service? We are looking for a dynamic Service Advisor to join our team! As a Service Advisor, you'll be the bridge between our customers and our skilled technicians, ensuring their vehicles receive top-notch care and our customers leave satisfied.
Responsibilities:
- Customer Relationship: Be the friendly face our customers rely on, handling inquiries, scheduling appointments, and ensuring every customer feels valued.
- Customer Care: Listen to customer concerns, inspect vehicles with a keen eye, and recommend necessary repairs in a clear and understandable way.
- Communication: Keep customers informed with regular updates on their vehicle's status throughout the service process, managing expectations with professionalism.
- Customer Satisfaction: Deliver exceptional customer service at every touchpoint, going the extra mile to build lasting relationships based on trust and loyalty.
- Problem Solving: Use your automotive expertise to identify vehicle issues during inspections and recommend appropriate solutions to keep our customers safely on the road.
- Quality Assurance: Ensure all work meets our high standards, reviewing completed work with customers to ensure their satisfaction.
Qualifications:
- Passion for Cars: A genuine love for automobiles and the desire to provide outstanding service.
- Excellent Communicator: Strong verbal and written communication skills in English and Bahasa Malaysia; Mandarin proficiency is a plus.
- Automotive Knowledge:
- Applicants without Automotive background but are passionate about cars are encouraged to apply.
- Minimum 1 year of Automotive Industry experience as a Service Advisor, with a Bachelor's degree or equivalent certification in Automotive Engineering would be an added advantage.
- Customer Service Savvy: Demonstrated ability to provide professional and excellent customer service, with a focus on building relationships.
- Flexible and Reliable: Willing to work in Glenmarie, Shah Alam, and available 6 days a week (Monday to Saturday).
Why Join Us:
Join us because we're not just any workshop; we're specialists in luxury car brands like Porsche, Mercedes, BMW, Audi, Bentley & etc. You'll get to work with top-of-the-line vehicles, honing your skills and expertise in this niche market. Additionally we also provide;
- Rewarding Benefits: Enjoy provided meals daily (lunch & tea break) and a competitive incentive package for confirmed staff.
- Professional Development: Take advantage of our external and internal training opportunities to grow in your role.
- Team Bonding: Engage in fun team-building activities and company trips to foster a positive work environment.
- Celebrate Together: Join us in festival celebrations including Chinese New Year, Hari Raya, Deepavali, and Christmas parties.
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Meal provided
- Opportunities for promotion
- Professional development
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Service Advisor: 1 year (Preferred)
Work Location: In person
Expected Start Date: 08/25/2025