WORK WITH US We're more than just manufacturers of cutting tools. Our work has a far-reaching impact on essential industries, bringing better and more affordable goods to people's lives. That’s why we are looking for passionate individuals who believe in quality and innovation, all with the common purpose of making the world a better place for everyone. Submit your resume and join us on this meaningful journey to make a positive difference and create a brighter future together. CORE VALUES Deliver Excellent Service We want to deliver a harmonious end-to-end experience to our customers, always seeing the world from their perspective. Integrity Our Core We are honest and transparent in every task we undertake. We do not hide our mistakes, we learn from them. Agile Attitude We serve different type of customers' needs and react to competitors' moves, fast, in the most productive and cost-effective way. Make Everyday Productive We are prudent and keep company assets at our heart. We welcome any ideas to improve efficiency speed, and cost-effectiveness We are committed, responsible and we take ownership of every commitment or choice we make. We maintain the trust others place in us. Overcome Challenge Our people are our most important asset. We work together cohesively, creating a positive work atmosphere and combining individual strengths to enhance team performance. Nothing Without Teamwork We promote continuous professional and personal development, to continuously improve our products and services to deliver higher value to all our stakeholders. Don't Stop Learning

At HPMT the future is full of endless possibilities. By joining our team, not only you will be rewarded with a competitive compensation package, but you will have the opportunity to gain exposure to multiple industries globally and the latest trends that will shape the world of tomorrow. Not to mention lots of fun activities, such as company trips, sports events, and many more.

We believe that talent comes in all forms, and at HPMT we are all unique and different. That's why everyone is accepted and respected for who they truly are. If you are interested in any of the available roles and possess the key skills and experience required, we’d like to hear from you.

Sales Support Executive

Role Summary

The Sales Support Executive plays a crucial role in supporting the Sales Operation Assistance Manager in overseeing sales operations while assisting the Sales Team (including AMs or RSMs) in managing customer requests, ensuring smooth order processing, and executing sales strategies. This role involves coordinating sales activities, monitoring promotions, preparing reports, and handling pricing or claim-related tasks to enhance sales efficiency and customer satisfaction. The ideal candidate is detail-oriented, proactive, and skilled in communication and analysis, with the ability to work cross-functionally to drive efficiency.

Key Responsibilities

1. Customer Support & Operation

Assist the Sales Operation Assistance Manager in ensuring efficient sales operations and process improvements.

Work closely with AMs and RSMs to coordinate and provide operational support for customer sales activities, including enquiries, delivery, claims, and other related requests.

Coordinate with internal teams (e.g., Sales Admin, Quality, Marketing, and Logistics) to ensure smooth order processing, deliveries, and after-sales service.

2. Pricing & Quotation Management

Prepare price proposals and quotations based on customer requirements.

Maintain pricing records and ensure alignment with sales strategy and approval guidelines.

3. Sales Strategy & Promotion Management

Support the execution, tracking and monitoring of sales strategies and promotional campaigns, ensuring alignment with business objectives.

Gather and analyse sales data to identify trends, performance insights, and improvement areas.

Prepare reports on promotional impact and provide feedback to the sales team.

Coordinate across departments to ensure alignment with business objectives

4. Claims Management

Collaborate with the Quality Assurance (QA) and Sales Administration teams to manage and resolve customer claims, ensuring smooth and efficient processing.

Ensure that the claims management process meets both the company’s standards and the customer’s expectations.

5. Reporting & Tools

Prepare and maintain detailed sales activity reports, providing insights into account performance and opportunities for growth (Quarterly Business Review, Pipeline Review, etc.)

Support ad-hoc reporting and sales analysis to assist management in decision-making.

Ensure accurate documentation and sharing of internal and external reports with relevant teams

Key Competencies

Customer-Focused Mindset - Ability to understand client needs, build strong relationships, and provide solutions that maximize customer value.

Communication Skills -Strong verbal and written communication abilities in English, with proficiency in additional languages (e.g., Mandarin, Japanese, etc.) considered an advantage.

Problem Solving - Skilled at resolving customer issues efficiently, involving relevant internal departments when needed, while maintaining customer satisfaction.

Collaboration - Ability to work effectively in a team, coordinating with internal departments like QA, Sales Admin, Marketing, and Product Development to deliver exceptional service.

Adaptability - Ability to manage diverse tasks and adjust to changing customer needs and market dynamics.

Analytical Thinking - Competent in analyzing sales data and trends to inform strategies and improve customer outcomes.

Requirements

Education - Bachelor’s degree in Engineering / Business / Marketing, or any related field.

Experience -1-2 years of working experience in a sales role, preferably within a customer-focused environment.

Prior experience in account management or sales support roles is an advantage.

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