Req ID 81241 | Petaling Jaya, Malaysia, ZF Sales and Service (Malaysia) Sdn. Bhd.
Job Description
About the Team
As a part of the global ZF Group, ZF product has been a reliable partner for over 100 years within the automotive and industrial industry.
What you can look forward to as Sales Support:
- Serve as the main contact for customer orders, handling order placement, processing (EDI, online, manual), and issue resolution within ASEAN region.
- Maintain customer data and processes in ERP/CRM systems,
- Manage support intercompany pricing, back-orders, and claims.
- Coordination on order-related communication with the internal teams (SPOKE) on deviations from deadlines.
- Creation and distribution of evaluations and statistics (sales, turnover, etc.) for internal and external bodies (e.g. customers), support in analyzing and evaluating data, development of suggestions for optimization. Supply insights to local SPOKE team.
- Promote and assist with online ordering platforms.
Your Profile as Sales Support：
- Minimum 3 years Commercial experience and 3 years customer support
- Demonstrated problem-solving skills
- Experienced in CRM system (Salesforce/SAP)
- Excellent interpersonal, networking and communication skills
- Customer-focused mindset with a passion for delivering exceptional service.
Why you should choose ZF in Malaysia
Holidays/Performance Bonus /Flexible working hours
Be part of our ZF team as Sales Support and apply now!
Contact
Ying Li
+86 21 3761 7039