Background
Goldberg Home is an eCommerce retail company based in Singapore. We specialize in home & electrical products ranging from ceiling fans to light switches.
In the last year we’ve gone through an extraordinary transformation and are now hiring team members who can thrive in the fast-paced industry.
https://goldberg-home.com/ for more information of the company
Responsibilities
- Maintaining online chats at ecommerce platforms such as Shopee and/or Lazada, and handle customer dispute
- Required to be able to converse comfortably in both English and Mandarin (spoken) to team members and customers. Should be able to read basic Chinese
- Google Sheets (excel) skill, able to do basic data entry
- Other adhoc ecommerce work
Work Remote
- Fully remote, work from home.
Requirements
- Must have a minimum of 2-3 years experience in customer service
- Has experience in handling customer dispute and complaints
- Must have minimum 1 year exposure to Shopee and/or Lazada Seller Platforms
- Internet connection must be reliable
Job Types: Part-time, Freelance
Pay: RM15.00 - RM22.00 per hour
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Evening shift
Application Question(s):
- Can you work part time on the weekend?
- Are you able to speak and write Mandarin Chinese? (business level)
- This is a part time job (15hours/ week) Does it align to what you are looking for?
Experience:
- Customer service: 1 year (Required)
- Shopee/ Lazada seller centre: 1 year (Required)
Work Location: In person