Manager - Rates Middle Office CoE

Job ID: 34093

Location: Kuala Lumpur, MY

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 20 Aug 2025

• Centre of Excellence for APAC build out across all products.
• Trade capture and life cycling of structured products - Trade capture, coordination and life-cycling for Rates Derivatives, vanilla Rates and Structured Rates products.
• Understanding and learn to manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk exposure.
• New business enablement and solutions, partner to deliver strategic FM initiatives:

• Local management of:

• Challenge vendor costs / services across the lifecycle
• Operations representation for external/internal and regulator scheduled audits:

• Drive continuous improvement and innovate:

• Be up to date and ensure compliance with regulatory requirements
• Adherence to Ops Risk Framework standards of implementation and process management.

• Contribute to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM)
• Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
• Strong advocate of service consistency within the country. Actively takes steps to eliminate / minimise use of non-standard solutions
• Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.

• Deliver Business Efficiency targets
• Understanding of the business strategy and appropriate role given.
• Monitors client service standards to ensure high-quality operational and client support services are provided
• Works closely with country and business to ensure operational platforms support client service level agreements and internal benchmarks as well as identifying opportunities for automation
• Ensures compliance with all relevant local and global regulatory requirements and industry best practice.

• All tasks executed by Hub stakeholders are performed in accordance with the Desk Instructions (DOI), relevant policies and procedures of the bank.
• Ensures Change Management processes are adhered to in country operations
• Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines
• Identifies operational risks and enhances control mechanisms, both for in-country processes and services hubbed offshore.

• the ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them
• the ability to interpret the firm’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Manages Operations Risk effectively, including identification, communication, and remediation of risks to the relevant forums
• Accountability – no audit fails; full remediation/root cause analysis and execution for ops losses

• Bachelor’s degree or equivalent
• Proficient knowledge of Financial products – FX, FX Options, Interest Rate Swaps, Commodities, Credit Derivatives, Equity Derivatives, Money Market and ESG products.
• Electronic executions across Markitwire, RTNS, Bloomberg, ICE Link etc.
• Analytical mindset.
• Good communications skill verbal and written.
• Proficient in Excel (pivots, lookups and basic VBA an advantage)

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.