Designation: Contact Centre Executive (Inbound)
Market: Singapore
Location: TRX
Working Arrangement: Monday to Friday (8.30am - 6.00pm) **Might OT to settle backlog.
Responsibilities:
- Deliver world class customer service via telephone.
- Provide a polite, professional and accurate response.
- Manage customer's expectations and display ownership for customer's requests.
- Liaise with appropriate departments to resolve issues brought up by customers.
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers.
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate.
- Undertake any other works and duties allocated by management as and when required.
Requirements:
- At least Diploma or Degree in any field from a recognized college or university.
- Preferably 1 year of working experience in a call centre and/or customer service role in the servicing industry.
- Experience in handling international calls will be an added advantage.
- Fresh graduates who are looking for challenges in customer service are encouraged to apply.
- Good command of spoken and written English.
- Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
- Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
- Pleasant, patience and self-discipline.
- Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.
Note: Only open to Malaysian & the role as Permanent/ Contract will be decided by hiring manager based on candidate's performance during the interview session.
If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,800.00 - RM3,800.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- How long is your notice period? (Required)
- How much is your expected salary? (Required)
- Are you currently staying in Kuala Lumpur? (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- Mandarin (Preferred)
- English (Required)
Work Location: In person