- Serve as the main liaison for customers, addressing inquiries, concerns, and service-related matters.
- Manage the processing of orders, returns, and complaints promptly and effectively.
- Collaborate with internal departments (warehouse, transport, planning) to meet delivery timelines and service expectations.
- Proactively communicate with customers regarding order progress, shipment details, and potential delays.
- Maintain up-to-date and accurate records of customer interactions, including order history.
- Support billing and documentation processes, ensuring all customer transactions are correctly handled.
- Respond to post-sale service requests and escalate complex issues to the appropriate team.
- Contribute to the preparation of reports on service performance and customer satisfaction.
- Adhere to company procedures, service quality standards, and applicable industry guidelines.
Job Type: Full-time
Pay: RM1,800.00 - RM2,300.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- When is the soonest date you will be able to start?
- What is your expected salary?
- Are you able to reliably commute to the workplace located in Seksyen 23 Shah Alam?
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person