Front Office Assisant

1. Guest Check-In and Check-Out:

• Greet guests warmly upon arrival and assist them with the check-in process, ensuring all required information is obtained.

• Provide guests with information about hotel amenities, policies, and services.

• Ensure guest requests (e.g., room preferences, extra towels, etc.) are noted and met.

2. Reservations Management:

• Take and confirm reservations via phone, email, or in-person.

• Update and maintain the reservation system to reflect current availability.

• Assist guests with room bookings, cancellations, and changes to their reservations.

3. Guest Assistance and Inquiries:

• Answer phone calls promptly and professionally, addressing guest inquiries or transferring calls as needed.

• Provide guests with information on local attractions, dining, and transportation.

• Handle guest complaints or concerns promptly and efficiently, aiming to resolve issues in a timely and courteous manner.

4. Billing and Payments:

• Process guest payments (cash, credit card, etc.) in accordance with hotel procedures.

5. Administrative Tasks:

• Complete daily check-in/check-out forms, guest registration cards, and other required paperwork.

• Maintain an accurate record of hotel occupancy and availability.

• Prepare reports related to hotel occupancy, revenue, and guest feedback as required.