With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
Job Title: Client Success Specialist
Line Manager: Client Success/ Conversion Manager
Working Arrangement: Hybrid in TTDI, KL
About the role:
As part of the Client Success team you will be responsible for handling the full sales process from converting registered leads into active live account holders, managing a portfolio of clients, to reactivating dormant accounts. Your knowledge of our platforms and products and financial markets in general will enable you to effectively meet your targets and KPI’s whilst adhering to the principles of Treating Customers Fairly.
Key Responsibilities:
- Introduce the company's products to clients through online and offline channels.
- Provide excellent service and communication skills with all leads and customers.
- Meet and exceed sales revenue targets.
- Develop new customers and maintain a good relationship with existing customers through social media, referrals, websites, previous contacts etc.
- Understand financial markets to excite potential clients about financial market movements.
- Collaborate with team members to achieve better results.
- Gather feedback from customers or prospects and share with internal teams.
- Handle the complete sales process from lead conversion to account management.
- Call prospective clients to promote our products and services to reach monthly account opening and turnover targets.
- Educate leads and clients how to use our trading platforms.
- Reactivation calls for clients that have not traded within a long period.
- Nurture relationships with business partners such as educators or signal providers.
- Work with marketing teams to create engaging content to aid acquisition and retention metrics.
- Consistently adhere to company compliance policies and procedures.
- Any other duties reasonably required for the role.
Experience and Qualifications:
- Possess at least a Diploma in a relevant field.
- Has a minimum of 1-2 years of relevant experience within the same industry, CFD, or Forex sales
- Strong verbal and written communication skills.
- Proficient in Microsoft Office applications.
- Fluency in both Thai and English is required; additional language skills are an advantage.
- Excellent communication skills and professional telephone manner.
- Energetic, highly motivated, and well-organized with strong time management skills.
- Good understanding of working within a regulated environment.
- Target-driven and able to perform well under pressure.
- Genuine interest in, and understanding of, financial markets and trading.
- Flexible and adaptable, especially during peak periods.
Why Join Us?
- Flex Your Week – 3 office days + 2 WFH days = the perfect balance
- 15 days of annual leave (starting) plus 1 day for your birthday – take time to relax and celebrate
- Medical & insurance – coverage starts after probation
- Parking cost reimbursement – we’ll cover your monthly parking expenses
- 4 weeks of 'work from anywhere' – flexibility to work remotely
- Access to our Learning & Development platform – grow your skills anytime
- Fully stocked pantry – snacks, drinks, and coffee at your fingertips
- Free monthly team lunch – enjoy great food with great company
- Regular social activities and team meals – we like to have fun together!
Job Types: Full-time, Permanent
Pay: RM4,500.00 - RM6,300.00 per month
Benefits:
- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Professional development
Work Location: In person