Key Responsibilities:
1. Online Store Management
- Manage daily operations of e-commerce platforms (Shopee, Lazada, TikTok Shop, WooCommerce/Shopify).
- Upload and update product listings, pricing, stock levels, and product content (titles, images, descriptions).
- Ensure accuracy and consistency across all channels.
2. Promotions & Campaign Execution
- Plan and execute campaigns for 11.11, 12.12, Raya, Merdeka, and platform-specific mega sales.
- Coordinate with marketplace account managers to participate in flash sales, vouchers, and campaigns.
- Set up and manage discount codes, bundles, and cross-sell opportunities.
3. Marketing Support
- Work with digital marketing team to run paid campaigns (Facebook/Instagram Ads, Google Ads).
- Assist with EDM (email marketing), TikTok content, and influencer collaboration tracking.
- Apply SEO best practices for product descriptions and metadata.
4. Customer Experience
- Monitor reviews, inquiries, and customer messages on marketplaces.
- Liaise with the customer service team to resolve online shopping-related issues (returns, refunds, order tracking).
- Suggest improvements based on customer feedback.
5. Reporting & Analytics
- Track sales, traffic, conversion rates, and ROI for each platform.
- Analyze campaign performance and suggest improvements.
- Prepare weekly/monthly reports and dashboards for internal review.
Requirements:
- Diploma/Degree in Marketing, E-Commerce, Business, or related field.
- 1–3 years of experience in e-commerce operations, preferably in retail or baby product categories.
- Hands-on experience with Shopee Seller Centre, Lazada Seller Centre, and TikTok Shop Seller Tools.
- Familiar with tools like Canva, Google Analytics, Excel/Google Sheets, and Meta Business Suite.
- Strong attention to detail and time management.
- Good command of English and Bahasa Malaysia
Nice to Have:
- Experience using Shopify or WooCommerce.
- Familiarity with local logistics providers (Ninja Van, J&T, etc.).
- Interest in baby products, parenting trends, or early childhood development.
Job Type: Full-time
Pay: RM3,000.00 - RM5,000.00 per month
Work Location: In person