Requirements
- Minimum Diploma / Certificates.
- Preferable with 1 year of relevant working experience in telco / IT industry.
- Fresh graduates are encouraged to apply.
- Able to speak mandarin is advantage as this role required communicate with Foreigner who can only speak in Chinese.
- Good interpersonal skills with a positive attitude.
- Able to start immediately is an added advantage.
- Required by shift work.
Responsibilities
- Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer’s lodged issues and ensuring that it is resolved and responded to promptly.
- Identify errors/bugs and guide customers to troubleshooting and problem-solving.
- Escalating unresolved customer complaints to the 2nd level or technical department.
- Updating the resolution progress to the customer timely and accordingly.
- Possessing excellent company packages and service knowledge to enhance customer support.
- Retaining the terminating subscribers with the management-approved offer.
- Manage and track all leads to ensure follow-up and conversion.
- Maintain a high and consistent level of support quality across the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Compiling the customer support service-related performance information and preparing the report for the management.
- Maintaining a pleasant working environment among the support team.
Job Types: Full-time, Permanent, Fresh graduate
Benefits:
- Additional leave
- Gym membership
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
Expected Start Date: 08/01/2025