Inbound Customer Service (Contract: 6 months – 1 year)
- Opportunity to convert to Permanent staff after contract period
- Medical Benefits
- Young, energetic and fun working environment
- Shift allowances provided
Job Responsibilities
- Responsible for smooth handling of incoming and outgoing calls
- Answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase
- Assist patient, make appointment through Arcus (hospital information system)
- Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department
- Any other adhoc jobs may be assigned from time to time
- Able to work 6 days a week including weekends/PH
- 24/7 operation, work on shift schedule basis (3-shifts) / Public Holidays / Weekends
Job Requirements:
- Minimum education qualification: Minimum SPM
- Language proficiency: English (Primary), Bahasa Malaysia
- Communication skill: Good in communication, calmness
- Other requirements: Literate with computers applications and trained in MS office application (Word, Excel, Outlook)
- Willing to work on shift schedule; including Public Holiday and Weekend
- Ability to remain long hour in the close room environment, concentration to the calls monitoring, and good communication skill
Shift Schedules:
Weekend & Public Holiday included.
- 8am – 4pm
- 7am – 5pm
- 3pm – 11pm
- 11pm – 7am
Work Location: Bandar Sunway, 47500 Subang Jaya, Selangor
Job Types: Full-time, Contract
Contract length: 6 months
Pay: RM2,000.00 - RM3,600.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Bandar Sunway: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you committed to 24-hour rotational shift arrangement?
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Call Center Operator: 1 year (Preferred)
Language:
- Bahasa Malaysia (Required)
- English (Required)
Work Location: In person