Overview:
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
- Respond to customer’s requests for service / repair and calibration. This includes orders for those customers under warranty/contract and for customers requiring per incident support. Manage pick-up and transhipment activities
- Analyze and respond to customer's request for quotation in a timely and accurate fashion and ensure compliance to Keysight policies / terms and conditions.
- Manage service order closure.
- Understand customer needs and take ownership for customer satisfaction in assigned area.
- Trigger customer billings timely and in accordance with defined policy and standards.
- Perform error correction to clear all the stuck orders
- Proficient in English and Japanese language is a must.
- Capability to handle multiple tasks and responsibilities.
- Ability to work in a stressful environment
- Usage of standard approaches to simple problem resolution
- Basic escalation management skills
- Basic IT /technology knowledge
- Bachelor Degree or University Degree or equivalent.
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***