Job Responsibilities:
- Identify and resolves customer inquiries/issues accurately via phone / email / live chat.
- Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
- Responsible for identifying and escalating customer issues to the appropriate department.
- Maximizes opportunities to up sell or cross-sell Bank’s products and services whenever to meet customer’s needs.
- Updates customer data and other relevant information into the relevant systems (as required) accurately..
Job Requirements:
- At least a recognized Diploma with 2 years of working experience OR SPM / STPM or equivalent certificate holders with at least 5 years of work experience in CS
- Fresh Degree holders are welcome to apply as training is provided.
- Strong customer service mindset with good communication and excellent problem solving skills.
- Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred
- Ability to work on a 24/7 shift including weekends and Public Holidays on rotational basis
Additional Info:
- Earliest shift start at 6am. Latest shift end by 3am (For Senior Officer)
- 9.5 hours per shift including 1 hour break + 0.5 hours comfort break
- 2 days off per week (Most probably to be arrange 2 days continuous but may be split too)
- Location: Walking Distance from Ampang Park station
- 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance
Hiring Process: CV Submission → Online Assessment → HR & HM Online Interview → Offer Process
Benefits:
- PERMANENT Role - Basic is up to RM4,200
- RM3,200 for Fresh Degree Holder
- RM350 Fixed Shift Allowance
- Up to RM900 if night shift (per month)
- 21 days Annual Leave
- 14 days Medical Leave
- Medical & Insurance coverage (including Immediate Family)
- RM500 Bonus upon confirmation (One time off)
- RM25 per day → Transport Allowance (start anytime before 7am / end after 12am)
- Quarterly KPI Incentives (up to RM2,000)
- Dental & Optical RM400 per annum
- OT is claimable upon approval
- Double Pay on Public Holiday
- Performance Bonus and Salary Review in March
Job Type: Full-time
Pay: RM3,000.00 - RM4,200.00 per month
Benefits:
- Maternity leave
- Meal allowance
- Professional development
Application Question(s):
- What's your expected salary?
- What's your current salary?
- How old are you?
- Are you willing to work rotational shift in KLCC area?
Education:
- STM/STPM (Required)
Experience:
- full-time work: 1 year (Preferred)
License/Certification:
- SPM cert or pass SPM (Required)
Work Location: In person
Expected Start Date: 09/17/2025