Job Title: Customer Service Manager / CRM Manager Mandarin (Malaysia)
Igaming Industry (Preferably Only Chinese Local Malaysian)
Location: Old Klang Road, Jalan Kuchai Lama KL
Employment Type: Full-Time
Basic Salary Range: Open up to RM 15K
Key Responsibilities
- Develop and implement CRM strategies and programs to target new markets, retain customers, and drive business growth.
- Analyse, plan, monitor, and optimise key account performance in line with business objectives.
- Optimise sales content for effectiveness across multiple channels (Email, WhatsApp, SMS, App, Calls).
- Design promotions or events tailored to customer preferences and behaviour.
- Manage escalations and negative feedback, working with the CRM team to retain customers and rebuild trust through proactive solutions.
- Collaborate with product, marketing, and management teams to ensure goal alignment.
- Lead, guide, and support CRM teams in executing initiatives and achieving operational efficiency.
- Encourage knowledge-sharing through clear communication and thorough documentation.
Qualification Must have:-
- Minimum SPM qualification or higher.
- Proficiency in English and Mandarin (spoken, written, and reading).
- Minimum 2 years’ experience in a sales-related managerial role (CRM, Account Management, Customer Service, or Telesales).
- Quick learner, able to apply knowledge effectively in business contexts.
- Strong strategic thinking and leadership skills for team development.
- Customer-focused, adaptable, and results-driven with excellent problem-solving skills.
Nice-to-Have:
- Proficiency in G Suite, Microsoft Office, and PowerPoint.
Job Types: Full-time, Permanent
Pay: RM10,000.00 - RM15,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Professional development
- Work from home
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Required)
Experience:
- Customer Service Manager: 2 years (Required)
- CRM Manager: 2 years (Preferred)
Language:
- Chinese (Required)
- English (Required)
Location:
- Kuala Lumpur (Required)
Work Location: In person