Customer Service Manager (Mandarin) - Full Time Igaming Industry

Job Title: Customer Service Manager / CRM Manager Mandarin (Malaysia)

Igaming Industry (Preferably Only Chinese Local Malaysian)

Location: Old Klang Road, Jalan Kuchai Lama KL

Employment Type: Full-Time

Basic Salary Range: Open up to RM 15K

Key Responsibilities

• Develop and implement CRM strategies and programs to target new markets, retain customers, and drive business growth.
• Analyse, plan, monitor, and optimise key account performance in line with business objectives.
• Optimise sales content for effectiveness across multiple channels (Email, WhatsApp, SMS, App, Calls).
• Design promotions or events tailored to customer preferences and behaviour.
• Manage escalations and negative feedback, working with the CRM team to retain customers and rebuild trust through proactive solutions.
• Collaborate with product, marketing, and management teams to ensure goal alignment.
• Lead, guide, and support CRM teams in executing initiatives and achieving operational efficiency.
• Encourage knowledge-sharing through clear communication and thorough documentation.

Qualification Must have:-

• Minimum SPM qualification or higher.
• Proficiency in English and Mandarin (spoken, written, and reading).
• Minimum 2 years’ experience in a sales-related managerial role (CRM, Account Management, Customer Service, or Telesales).
• Quick learner, able to apply knowledge effectively in business contexts.
• Strong strategic thinking and leadership skills for team development.
• Customer-focused, adaptable, and results-driven with excellent problem-solving skills.

Nice-to-Have:

• Proficiency in G Suite, Microsoft Office, and PowerPoint.

Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM15,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Professional development
• Work from home

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Required)

Experience:

• Customer Service Manager: 2 years (Required)
• CRM Manager: 2 years (Preferred)

Language:

• Chinese (Required)
• English (Required)

Location:

• Kuala Lumpur (Required)

Work Location: In person