Key Responsibilities:
· Customer Interaction: Greet all incoming calls professionally and answer a timely manner.
· Order Management: Process and key in all orders using the Customer Service and Traffic Control system efficiently.
· Dispatch Coordination: Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.
· Shipment Reception: Receive and log Lodge-In shipments from customers accurately.
· Tracing and Follow-Up: Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.
· Pre-Alert Handling: Arrange and follow up on all pre-alerts until issues are resolved.
· Reverse Charge Requests: Manage and follow up on reverse charge requests until resolved.
· Problem Shipments: Coordinate with shippers to resolve issues related to problem shipments.
· Reporting: Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.
· Office Maintenance: Ensure the customer service area is tidy and clean, and manage filing efficiently.
Qualifications:
· SPM or Diploma qualification with a minimum of 1 year of experience in the courier service industry preferred.
· Excellent interpersonal and communication skills, proficient in computer applications.
· Ability to work independently with minimal supervision, under pressure, and in a multitasking environment.
Please contact Ms Theresa Adna at 014-5790401 for further information
Job Type: Permanent
Pay: From RM1,700.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person