- Attracts potential customers by answering product and service questions
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment
- Collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Helping to develop and implement a customer service policy for an entire organization
- Finding ways to measure customer satisfaction and improve services
- Providing help and advice to customers using your organization’s products or services
- Communicating courteously with customers by telephone, email, and face to face
- Investigating and solving customers' problems which may be complex or long-standing problems
- Issuing refunds or compensation to customers
- Analyzing statistics or other data to determine the level of customer service your organization is providing
- Producing written information for customers
- Developing feedback or complaints procedures for customers to use
- Improving customer service procedures, policies and standards for your organization
- Training staff to deliver a high standard of customer service
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Record details of inquiries, comments, and complaints
- Listen to customers’ questions and concerns, and provide answers or responses
- Review and select standard responses for answers or solutions.
- Greet customers warmly and ascertain problem or reason for calling.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Inform customers of deals and promotions.
- Work with customer service manager to ensure proper customer service is being delivered.
- Compile reports on overall customer satisfaction.
Job Type: Full-time
Pay: From RM2,000.00 per month
Ability to commute/relocate:
- Semenyih: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Bahasa (Preferred)
Work Location: In person