Pre-Opening Responsibilities
- Assist in establishing banquet service standards, policies, and SOPs in line with HARRIS brand expectations.
- Work with Sales, Kitchen, and Events teams to define banquet capacity charts, flow diagrams, and service logistics.
- Recruit, train, and onboard banquet service staff; conduct simulations and trial runs before opening.
- Participate in menu tastings, mock events, and vendor coordination to ensure readiness.
Banquet Operations
- Lead all aspects of banquet event execution, including weddings, corporate functions, seminars, and social gatherings.
- Coordinate closely with Event Sales, Culinary, and AV/technical teams to ensure setup, timing, and flow meet client expectations.
- Supervise room setups (theatre, classroom, round table, buffet, etc.) and oversee transitions between events.
Guest Service & Communication
- Serve as the key contact person during events, addressing last-minute changes, special requests, and service recovery when needed.
- Maintain strong client relationships through timely follow-up, responsiveness, and personalized service.
- Conduct event briefings with staff and debriefings post-event for continuous improvement.
Team Leadership & Training
- Schedule and manage banquet team shifts, rosters, and task allocations based on event requirements.
- Lead daily briefings and instill a culture of discipline, energy, and HARRIS hospitality values.
- Conduct ongoing training in service techniques, hygiene, safety, and guest interaction.
Financial & Inventory Management
- Monitor labor usage, overtime, and break management to ensure staffing efficiency.
- Work with cost control and stewarding teams to track equipment usage and minimize breakages or loss.
- Support beverage controls and bar operations for events involving alcohol service (if applicable).
Job Type: Full-time
Pay: Up to RM6,500.00 per month
Benefits:
- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Parental leave
- Professional development
Work Location: In person