中文客服兼书记 (海运, 巴生区) Chinese customer service cum secretary

Job Responsibilities:

• Arrange and supervise export and import freight matters
• Arrange local and overseas transportation
• Handle correspondence and communication with local or overseas agents
• Coordinate with freight companies/shipping companies to ensure that goods are delivered on time
• Coordinate customer reservations and operation arrangements on a daily basis
• Provide freight quotes to customers and arrange freight according to customer requirements
• Communicate with customers, answer logistics-related inquiries, and provide professional transportation solutions
• Coordinate the operation team to plan the import and export cargo process
• Assist in managing existing customer accounts
• Handle inbound and outbound calls and answer questions from customers and carriers
• Maintain good relationships with carriers and customers
• Assist in solving problems with customers and the transportation process

工作职责：

• 安排及监督出口和进口的货运事宜
• 安排本地与海外运输
• 处理与本地或海外代理的往来信函与沟通
• 与货运公司/船公司协调，确保货物按时送达
• 每日协调客户预订与营运安排
• 为客户提供运费报价，并按客户要求安排货运
• 与客户沟通，解答物流相关咨询，提供专业的运输解决方案
• 协调操作团队，规划进出口货物流程
• 协助管理现有客户账号
• 处理进出电话，解答客户与承运人的问题
• 维护与承运人和客户之间的良好关系
• 协助解决客户与运输过程中的问题

Job requirements:

• Good interpersonal and communication skills
• Possess a college diploma, bachelor's degree or equivalent
• Proficient in Microsoft Excel
• Must be able to speak Malay and English, Chinese is preferred
• Need to communicate with Chinese customers or related parties, so fluent Chinese communication skills are required
• At least one year of relevant work experience in a logistics company is preferred
• Acceptable work location: Bandar Botanic Capital, Klang

-Working hours 8:45 AM - 6:00 PM, Monday - Saturday

If interested, please contact Show contact number (Darren)

职位要求：

• 具备良好的人际交往与沟通能力
• 拥有大专文凭、本科学历或同等学历
• 熟练操作 Microsoft Excel
• 必须能说马来语和英语，能说中文者优先考虑
• 需与中文客户或相关方沟通，因此需具备流利中文沟通能力
• 至少拥有一年物流公司相关工作经验者优先
• 能接受工作地点：巴生 Bandar Botanic Capital

-工作时间 8:45 AM - 6:00 PM , 星期 1 - 星期 6

有兴趣请直接联系 Show contact number (Darren)