Wellness Manager

The Wellness Manager possess the knowledge, skills and abilities necessary to schedule and teach various holistic classes to Datai guests. The incumbent can also offer private holistic classes to the guests and be on-site ready and prepared for requests.

The incumbent is responsible for maintaining the look and feel of the Holistic Pavilion and ensure all areas are well maintained, and equipment always looks new and well cared for.

The Incumbent will work closely with the Recreation team to ensure classes and sessions are carefully scheduled with all teachers, both on-site and freelance, are informed of any changes.

The Wellness Manager will stay ahead of new ventures and classes to introduce new ideas and activities to the schedule.

The Wellness Manager will assist the Director of Spa & Wellness in designing and developing ‘Datai Retreats’ which are to be launched and then led by the Wellness Manager.

The Incumbent ensures guest service excellence and promotes the overall philosophy and services of The Datai in order to reinforce the reputation and profile of The Datai and supports the Director of Spa & Wellness in establishing and maintaining marketing objectives, operating criteria, programming, budgeting and staff relations.

· To assist in achieving agreed commercial targets through planned and coordinated development of the facility and the implementation of services and activity programs.

· Oversees and participates in the development and administration of the annual budget. Participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors expenditures; and implements adjustments

· To ensure the department’s operational budget is in line and costs are strictly controlled.

· Comply with the financial budget in regards to control costs, expenses, income and analysis.

· Monitor revenue, service and retail and have the ability to drive the business forward

· In conjunction with the Director of Spa & Wellness, develop concept planning, services, retailing, marketing and product development.

· To ensure that the members are kept informed of all the activities and development, both in the form of internal and external advertising in coordination with the Sales & Marketing team.

· To personally network at all levels with individuals from both inside and outside the company structure for the further development of The Recreation and Wellness Departments.

· To ensure all staff actively promote the Wellness services, products and activities.

· To be responsible for motivating and driving realistic and achievable sales of established targets and goals

· Efficiently incorporate and facilitate guest’s specific wellbeing concerns into bespoke solutions

· Continually improve operations, offerings and activities creating profitable services and concepts.

· To interact professionally with guests and members of staff and handle enquiries in a positive and solutions based outcome. To meet and greet all guests when possible, especially if guest is listed as VIP.

· To maintain and update equipment, product, service and standards as required.

· To maintain and monitor stock inventory

· Personally undertake operational duties within the department in accordance with the demands of the business.

· Assumes supervisory responsibility for assigned services and activities, including educational and wellness programs.

· Evaluates and assigns tasks and responsibilities to the team in line with departmental goals and objectives

· Monitors and evaluates the quality, responsiveness, efficiency and effectiveness of the programs, maintenance, service delivery methods and procedures; and works with employees on the continuous improvement of guest offerings.

· Maintains highest levels of personal hygiene and grooming at all times, as per The Datai Grooming standard.

· To conduct regular daily inspections to monitor maintenance, cleanliness, health and safety, staffing and security.

· To be knowledgeable of the contraindications of services and products and act in accordance.

· To ensure the team maintains the cleanliness and hygiene of Holistic Pavilion and other related areas, in accordance with the Health, Safety and Hygiene Legislation.

· To be fully conversant with all health and safety, fire and emergency procedures.

· To ensure that good practice is applied to all issues in relation to employees and ensure that all Resort HR policies and procedures are followed.

· To maintain and implement the reporting procedures and control system established by the Resort.

· To provide an effective structure for communication at all levels.

· To act as a mentor by maintaining an open door policy at all times and provides staff with opportunities for growth and development.

· To motivate, encourage and drive The Recreation team, and maintain the correct level of professionalism and qualified personnel, overseeing all facilities and activities within the department.

· To be courteous to other team members at all times.

· To be accountable for all actions.

· To maintain a high standard of appearance and personal hygiene as laid down by the Director

· Continuously trains and motivates subordinates to ensure resorts standards are maintained.

· Delegates responsibilities to staff and ensures tasks are completed.

· Ensures that channels of communication are respected and information is disseminated to the correct receivers.

· Attends and coordinates all training of the Training Department.

· Supervises staff, which includes prioritizing and assigning work; facilitates staff training; ensuring implementation and adherence to policies and procedures; maintains a healthy and safe working environment.

· As The Datai Langkawi continues to improve its practices in keeping its eco-friendly persona, the Wellness Manager will contribute in future sustainability and conservation efforts in the resort.

· To perform any additional duties as may be requested by Management.

· Adheres to all organizational policies and standards.

· Knowledgeable about the facilities and services provided by the Resort.

· Performs flexibility with working additional hours.

· At all times to project a favorable image of The Spa & Wellness Department and to the rest of the resort.

· At all times to project a favorable image of The Datai Resorts to the public.

· Handles any guest’s complaint in a professional manner, as per resort’s Policy & Procedure (service recovery).

· Practices proper telephone etiquette with colleagues and resort’s guests.

· Ensures excellent communication and working relationships with colleagues are maintained and contribute to the team spirit.

· Exhibits outstanding knowledge of the resort, island, Langkawi culture.

· Knows and applies resort’s Policies & Procedures, including those for the emergency situations.

· Ensures maintenance work is completed, in a timely and professional manner.

· Ensures all fixed assets are well maintained.

· Demonstrates knowledge and interest in goals, and objectives of The Datai brand.

· Ensures all activities are carried out honestly, ethically and within the parameters of the Malaysian Law.

· Ensures that all tasks assigned by superiors are completed, in a timely fashion.

· Should be in abidance with the expectations defined in the job responsibilities.

· Attendance and Punctuality.

· Individual productivity, work efficiency.

· Training, development and performance review

· Guest Satisfaction scores/comments.

· Achieves Financial targets and costs.

· Develops a strategic plan and obtains financial resources to implement actions.

· Leads the Wellness Department toward achieving its education and conservation mission.

Education:

· Candidate must possess Holistic Fitness type of related certification/diploma. *

· Minimum 5 Years of working experience in the related field (i.e Holistic Fitness / Yoga / Meditation ) is required for this position. *

Three years of successful administrative/supervisory experience

· Computer and applicable software literate

· Exceptional interpersonal relations

· Continuously seeks to improve knowledge/expertise of the job function

· A strong natural leadership ability. Comfortable with staff recruitment, development, education, retention and evaluation.

· A focus on providing customer service excellence in line with The Datai philosophy

· Methods and techniques of environmental education, resource based recreation and natural areas management.

· A solid knowledge of environmental awareness, education and outreach.

· Ability to implement a vision, based on the mission and strategic plan.

· Competent fiscal, personnel, and program management skills.

· High energy, the ability to prioritize tasks, excellent communication skills, and sense of humor and adventure.

Approximately: 1

Some travel is required for training, conferences and special events.

Minimum 5 days (45 hours per week). However, additional hours according to business needs are expected.

40% commission of the net price will be paid on private chargeable classes only. The Wellness Manager to submit an invoice by the 1st of the month for the previous month for payment.

Job Type: Full-time

Pay: RM6,000.00 - RM7,000.00 per month

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person