Waiter/Waitress - Nu Er Hong

Job Summary:

The Waiter/Waitress in a hotel setting is responsible for providing exceptional dining service to guests, ensuring a memorable dining experience. This role includes taking and serving food and beverage orders, attending to guest needs, and maintaining the dining area’s cleanliness and organization.

Key Responsibilities:

• Greet guests warmly and escort them to their tables.
• Present menus and provide detailed descriptions of Chinese dishes, including preparation methods and ingredients if needed.
• Take accurate food and beverage orders and input them into the POS system.
• Serve food and drinks promptly, ensuring proper presentation and temperature.
• Practice proper Chinese dining etiquette when serving dishes (e.g. serving tea, sharing-style service).
• Refill beverages and attend to guest requests throughout the meal.
• Clear used plates and utensils in a timely manner.
• Ensure cleanliness and proper setup of tables before and after service.
• Provide recommendations and upsell special dishes or promotions.
• Handle guest complaints professionally and inform supervisors when necessary.
• Work closely with kitchen and bar staff to ensure smooth service.
• Follow hygiene and food safety standards at all times.
• Assist in opening and closing duties of the restaurant.
• Maintain professional grooming and uphold hotel service standards.
• Support team members in delivering excellent guest experience.

Team Collaboration:

• Work closely with kitchen staff, bartenders, and other waitstaff to ensure smooth service.
• Communicate effectively with team members to manage special requests and address any service issues.

Customer Feedback:

• Address guest complaints and concerns with a positive and solution-oriented approach.
• Inform the Restaurant Manager or supervisor of significant guest feedback or recurring issues.

Knowledge and Training:

• Stay informed about the hotel's menu changes, daily specials, and seasonal promotions.
• Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

Skills and Qualifications:

• High school diploma or equivalent; hospitality or customer service education is a plus.
• Previous experience as a waiter/waitress, preferably in a hotel or upscale restaurant.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment and handle stressful situations professionally.
• Strong attention to detail and commitment to providing high-quality service.
• Basic math skills for handling payments and making change.
• Physical stamina to stand, walk, and carry items for extended periods.

Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Experience:

• Server: 1 year (Required)

Language:

• English (Required)
• Mandarin (Required)
• Malay (Required)

Work Location: In person

Expected Start Date: 09/01/2025