support to clients in [Native Language] via phone, email, and chat.
● Perform thorough troubleshooting to resolve hardware and software issues.
● Accurately document all support interactions and resolutions.
● Escalate complex cases to specialist teams for advanced support.
● Guide clients through setup, installation, and configuration of software applications.
● Ensure a positive customer experience through professional communication and timely issue resolution.
Requirements:
● Native-level fluency with strong written and verbal communication skills.
● At least 1 year of proven experience in a technical support role.
● Strong problem-solving abilities and excellent interpersonal skills.
● High attention to detail with the ability to manage multiple tasks effectively.
● Solid understanding of software applications and computer systems.
● Ability to perform well under pressure in fast-paced environments.
Job Type: Permanent
Pay: RM4,600.00 - RM5,000.00 per month
Benefits:
- Professional development
Work Location: In person
