Who We Are:
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing:
- Responsible for receiving, following up, and solving difficult problems, ensuring that problems are not missed with closed-loop solutions.
- Proactively discover problems, and promote problem solving through product and process optimization to improve user experience.
- Communicate across departments, coordinate with others, and lead the team to achieve goals.
- Formulate and improve relevant systems and processes to promote team development.
What We Look For in You:
- Full-time Diploma or above (Degree is preferred), with 3 to 4 years of excellent customer service team management experience. Experience in multinational team management is preferred.
- Willingly to work according to given schedule to support 24x7 operations.
- Proficiency in Mandarin is required to communicate effectively with internal stakeholders/clients in China.
- Strong data analysis skills and logical ability.
- Strong stress tolerance with good communication and coordination skills.
- Proactive working attitude with excellent customer service spirit.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Benefits & Perks:
- Competitive remuneration package (Base Salary + Shift Allowance + KPI Allowance + Yearly Bonuses)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 3,500 training & wellness benefits per annum
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
#LI-Onsite #LI-JC3
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