Service Sales Executive

Job Responsibilities

Professional Competencies (Duties and Tasks)

1) Prospecting

• Contribute to identify new potential customers
• Contribute to identify total market potential
• Contribute to structure and develop customer base through local segmentation
• Keep up to date with customers and the local market
• Keep up to date with Scania product and service portfolio
• Keep up to date with competitors’ product / service portfolios and activities
• There shall be an intention to let a central business intelligence function do most of the prospecting work resulting in a customer lists
• Actively participate in campaigns and customer events, fairs etc.
• Cooperate with internal stakeholders to achieve business objectives

2) Contacting

• Analyze customer list and set target for customers
• Plan and prepare customer contacts
• Contact customers through phone calls, mails and meetings
• Ask value driven questions to understand the customers’ business and budget
• Identify the customer total needs and evaluate the probability to get a deal and the potential gain
• Record and update relevant customer information
• Follow up customer contact
• Increase the customer base by working actively with contacting prospects
• Build and maintain long term business relations with selected customers at the right level
• Act professional as a Scania ambassador

3) Quoting

• Verify prospects’ needs, both conscious and non- conscious
• Translate prospects’ needs to Scania tailored solutions and work together with relevant functions in order to create the best total offer
• Present, communicate and negotiate with customer regarding suggested offer
• Follow-up quotation
• Follow-up on actual sales vs. targets and act on deviations

4) Finalizing deal

• Ensure legal requirements and business rules
• Secure delivery capabilities and early involvement from internal organization and suppliers for delivery
• Communicate agreement internally and externally
• Analyze and share lessons learned from won and lost sales

Desirable experience & qualifications

• Higher education in sales discipline or equivalent experience
• Relevant work experience in sales
• Driver’s license

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

Work Location: In person