Service Sales and Support Coordinator
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA
Job information
Reference Number
JR-0034495
Job function
Service
Position type
Full time
Site
No. 32, Jalan 15/22,, 40200 Shah Alam, Selangor
Your responsibilities and tasks:
- Prepare quotation and costing for customers based on internal calculation tools and price lists or internal/vendor quotations.
- Support sales and follow up with customer via email/phone call
- Execution spare part and field service order and on-time delivery to customers, according to relevant after sales orders
- Manage client information via client relationship management (CRM) software
- Maintain installed base database such as Data entry, filing duties, document control & other sales administrative tasks as and when assigned.
- Liaise with other members of the team and support workshop admin task•
- Provide invoicing, purchase orders, shipment, clearing, delivery and monitor account receivable. (Incl. alignment with GEA Internal and external parties)
- Monitor stock level, manage inventory and ordering
- Prepare/support on service documentations such as reports, manual etc.
Your profile and qualifications:
- Candidate with experience in the engineering service industry (Refrigeration Preferred)
- Proven experience in spare parts / Service sales and order processing or other similar previous responsibilities will be considered a plus.
- Candidate with diploma in engineering or equivalent is preferred.
- Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
- Well-organized and responsible with an aptitude in problem-solving
- Good oral, written and presentation skills in the English language are essential. Able to converse in Mandarin would be beneficial
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