· Receiving end user calls
· Provide first level resolutions for EUC and Business Applications
· Ticket creation/Categorization / Prioritization
· Ticket escalation to respective Support Group
· Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
· Ticket update and Closure.
· Shift coverage – 12*5 –
· Language requirement – cantonese/ English
Job Type: Contract
Contract length: 12 months
Pay: RM3,500.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person
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