Greetings,
We would like to request CVs with photo as per JD
We prefer graduate with Degree in IT and Christian races to balance the team during festive season.
Experience: 1 to 2 years
Qualification
- At least Bachelor Degree in Computer Science/Information Technology or equivalent.
- Required skill(s): Microsoft Window OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Window XP, and Remote Access troubleshooting knowledge.
- Knowledge of Lotus Notes mail, MS Outlook
- At Least 1 year of experience in a Customer Service environment
- Excellent command of spoken and written English
- Excellent communication and interpersonal skills
- Applicants should be Malaysian citizens or hold relevant residence status.
- Ability to grasp new technical concepts quickly.
- Ability to identify and distinguish between hardware, software, network and server problems
Competencies
Good Working knowledge of Microsoft Office (Word, Excel, etc).
Understand the Security requirements necessary to perform ID administration tasks
Good written and verbal communication skills.
Good interpersonal skills and customer service skills.
Ability to work with a team and a good team player.
Highly self-motivated and directed.
Job Purpose
1. To provide technical assistance to users through phone, emails of fax
2. To provide 1st level support and troubleshooting.
3. To log problems onto HPSM.
4. To ensure continuous improvement to the job function
5. To submit daily, weekly and monthly helpdesk report to team leader
6. To work within Team in a pressurized working environment
7. To continually demonstrate excellent inter- personal and telephone communication skills.
8. To handle all contacts with openness, honesty and respect
9. To act as single point of contact It related problems and queries,
10. To maintain customer focus in all areas at all times.
11. To ensure there is an emphasis on quality and continuous improvement within your job function.
12. To carry out any other duties as and when assigned by the management.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,138.07 - RM3,000.00 per month
Benefits:
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Work Location: In person
