A Snapshot
As the Senior Technical Services Manager, you will report to the Operations Director JHB1 and work closely with the rest of the Operations team, making your mark in a number of ways:
- Oversee critical environment maintenance planning activities at your data centre
- Lead, mentor, and train a team of Technical Services Managers, and contract management of site facilities providers for the tactical delivery of maintenance activities
- Work closely with Building Services Manager on other property related matters
Please note, this role will be mainly based in our data centre in Johor Bahru.
Your Day to Day
- Effectively manage the site and achieve 100% uptime and compliance with customers' SLAs and safety
- Oversee the planning and coordination of all preventive maintenance and repair works; ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers
- Coordinate with development team to manage construction activity and installations, to ensure system design, installation and testing adhere to operational standards
- Review and support customer capacity management plan to ensure power capacity is well maintained and within limitations
- Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. RA, SWMS and EHS
- Ensure compliance with site held accreditations, including, but not limited to, ISMS, SOC2, PCI, ISO9001, ISO14001
- Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
- Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
- Attend witness testing of all equipment during commissioning to validate sequence of operations
- Receive and review all operational documentation for new capacity
- Handle provisioning of data centre services including connectivity, power services, deployment, and any additional services to be delivered to the data centre customers
- Manage minor capital projects for customers/internal purposes
- Run all maintenance and repair vendors and OPEX budget
- Track operational metrics, data and analyse risks
- Conduct regular property inspections
- Evaluate plans and promote operational efficiency, passion for continuous improvement including power utilisation and cost efficiency
Requirements:
- 8+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields
- Proficient in English and Bahasa Malaysia, Mandarin is a plus
- Electrical or mechanical trade background or degree preferred. Solid understanding of data centre infrastructure, including power and cooling systems, fire, and security systems
- Knowledge of local statutory regulations and requirements
- Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals
- Able to read and comprehend single line diagrams
- Experience running 3rd party service providers; setting and managing critical metrics, negotiating contracts and pricing for services
- Familiarity with Customer Portals, BMS, Computerized Maintenance Management Systems, CAD is a plus
- Good leadership and experience in supervising small teams of technical staff
- Effective key partner management experience
- Strong customer centric approach, and ability to drive front-line staff attitude change
- Ability to deliver effective presentations
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