Job description:
Customer Engagement
- Build and maintain strong relationships with customers, understanding their business process, objectives and challenges.
- Act as a trusted advisor and primary point of contact for customer concerns and solution delivery.
Solution Development and Delivery
- Collaborate with cross-functional teams to design and implement standard or tailored solutions that meet the customer's logistics and operational needs.
- Ensure seamless delivery and integration of solutions into the customer's environment.
- Provide proactive recommendations for process or product improvements.
UAT support
- Support in creating use case for testing, SOP, and process manual.
- Liaison with operation team for alignment of the operation processes and successful adherence of the process and development.
Project Management
- Lead solution implementation projects, managing timelines and resources.
- Coordinate with cross-functional teams to ensure timely resolution of customer issues.
- Owner of project charter and Business Requirement Document (BRD) for effective implementation of the projects.
Performance Monitoring and Reporting
- Track and analyze project performance to measure the success of implemented solutions.
- Provide regular reports, Meeting of Minutes (MoM) and updates to stakeholders, highlighting progress and areas for improvement.
Data analysis
- Hand-on MS office tool such as Excel / PowerBi, for data crunching
- Must have good PowerPoint skills to create presentation to customer or internal management on the customer projects.
Customer Advocacy
- Act as the voice of the customer within the organization, advocating for their needs and feedback.
- Identify opportunities for upselling or cross-selling additional services or products.
Training and Support
- Deliver training and support to customers to ensure they fully utilize solutions Identify opportunities for upselling or cross-selling additional services or products.
- Support in training the customer and operation stakeholders on the new process / developments.
Customer Escalation Management
- Proactively address customer escalations by conducting Problem, Root cause and Solution (PRS) and implementing corrective actions for initial phase and post project implementation
Requirement:
- Minimum Degree in Management or related field
- Required language(s): English, Bahasa Malaysia
- Must be able work at Senai, Johor.
- 3-6 years of solutioning, customer facing project related exposure preferably within the logistics industry
- Technical Skills Required : Project management skills, know-how of IT related development projects with problem solving ability, advanced proficiency in MS Excel and MS PowerPoint for reporting, data analysis, and presentations.
Job Types: Full-time, Permanent
Pay: RM5,101.00 - RM5,301.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Education:
- Bachelor's (Preferred)
Experience:
- Analysis skills: 4 years (Preferred)
- Data analysis skills: 4 years (Preferred)
- Microsoft Excel: 4 years (Preferred)
- Microsoft Powerpoint: 4 years (Preferred)
Language:
- English (Preferred)
Work Location: In person
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