Executive, Flour Technical Services

Company: JBFM Flour Mill Sdn. Bhd.

Location: Perai, Penang

Job Summary

• Oversee and support all flour activities with the assigned portfolio to achieve objectives in sales, quality, customer preferences and related.

Job Responsibilities

• Survey market research and to identify business opportunity.

• Respond to customers' complaints and advice customer on troubleshooting to make satisfactory products.

• Provide technical support which includes flour related product demonstration.

• Enhance and strengthen the service of the flour sales team to all clients.

• Collect competitor flour samples for QA lab comparison.

• Together with marketing help in sales activities with the assigned target to achieve sales objectives.

Education & Qualification

• Minimum Bachelor’s Degree in Food Technology/Science or others food-related industry

Relevant Experience & Years of Service

• Preferably with at least 3 to 5 years of working experience in technical or sales related to flour or food.

Technical Skills & Professional Knowledge

• Microsoft office.

• Basic knowledge on Baking & Science Technology & Flour Milling & Lab Analysis.

• Interpersonal skill

• Communication skill

• Confidentiality

• Positive Thinking

• Customer Service skill

• Technical skill

• Proper Etiquette

• Adaptability

• Multitasking

Competencies

• Able to make and assess personal/team decisions and align actions with organisation’s vision and mission.

• Able to establish and maintain open/trusting relationships with colleagues and stakeholders to nurture collaborative partnerships and work towards a common goal.

• Able to contribute and encourage new ideas and approaches to support business growth; demonstrate openness to and enthusiasm for new initiatives and appropriately challenges the status quo; adapt and improvise quickly, appropriately, and decisively to internal/external changes.

• Able to display accountability for team and personal decisions/outcomes and take proactive actions to achieve results with dedication to follow through on commitments; create plans and manage resources to accomplish and deliver self and team’s commitments.

• Able to understand and prioritise stakeholders’ needs/expectations and develop solutions to improve service delivery.

• Able to appreciate the complex interrelationships between external factors and internal business operations and develops strategic plans in response to market shifts and shocks anchored on organisation's vision, purpose, and strategy.

• Able to nurture the culture of learning organisation.

• Able to develop strategic plans in response to market shifts and shocks to accomplish organizational goals; adaptability to changes in business landscape