What You’ll Be Doing:
- Attend and investigate P2P fraud risk reported by global customers across multiple channels.
- Conduct in-depth investigations on suspicious user to detect fraud, analyzing customer fraudulent behavioral patterns, and perform remedy action on users to mitigate potential risks and losses.
- Handle and review complaints and/or appeal from customers affected by P2P risk rule, perform rule accuracy feedback to strategy and product team for further product improvement.
- Perform review on high risk P2P transactions and advertisements on the platform and flag potential fraudulent/suspicious behavior for further action.
- Collaborate with internal and external stakeholders, including product and business development teams, to address complaints and feedback related to P2P fraud risk.
- Stay updated on the company’s products, services, and industry trends, improvising operation standard operation process to effectively support risk operations.
What We Look For In You:
- Diploma in business, finance, or a related field.
- Minimum 2 years of experience related to disputes, fraud, chargeback, or payment experience in the banking, financial, fintech and e-commerce marketplace sector.
- Excellent verbal and written in the English language. Multilingual in writing and speaking would be a plus.
- Willing to work according to a rotational schedule to support 24x7 operations.
- Fraud handling and investigation experience: Ability to investigate, identifying red flags and analyzing fraud patterns on the platform.
- Quick learner: Ability to ramp up quickly and act on feedback constructively.
Nice to Haves:
- Familiarity with marketplace platform, cryptocurrency and/or finance-technology industry.
- Working knowledge of CRM tools, such as Zendesk.
- Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite
- Knowledge of fraud detection concepts.
Why Join Us?
- Competitive remuneration package (Basic Salary + Yearly Bonuses).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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