A "Sales Revenue Support " is responsible for providing administrative and analytical support to the sales team, primarily focused on maximizing revenue generation by managing customer accounts, processing orders, generating reports, and ensuring smooth customer interactions, requiring strong communication, organizational skills, and proficiency with CRM systems to achieve sales targets.
Key Responsibilities:
- Customer Account Management: Maintaining accurate customer information, managing customer inquiries, addressing concerns, and ensuring timely follow-up to nurture relationships and drive sales.
- Sales Data Analysis: Generating sales reports, tracking key metrics like conversion rates and customer lifetime value, identifying trends, and providing insights to inform sales strategies.
- CRM Management: Maintaining accurate data within the CRM system, including customer details, sales pipeline, and activity logs.
- Sales Support Activities: Scheduling customer meetings, preparing sales presentations (preferred), providing product information to customers, and assisting sales reps with proposals.
- Collaboration with Sales Team: Working closely with sales representatives to identify customer needs, resolve issues, and achieve sales goals.
Required Skills and Qualifications:
- Sales Operations Experience: Proven track record in sales operations within a BPO setting, managing large teams and complex data.
- Industry Knowledge: Understanding of sales processes and best practices relevant to the BPO industry.
- Communication Skills: Strong verbal and written skills for effective interaction with customers and internal teams.
- Customer Service Orientation: Ability to deliver excellent service and foster strong customer relationships.
- Analytical Ability: Skilled in analyzing data and generating actionable insights for sales teams.
- CRM Proficiency: Experience with CRM tools like Salesforce for managing customer data and tracking activities.
- Organizational Skills: Capable of handling multiple tasks, setting priorities, and meeting deadlines.
- Attention to Detail: Accurate data entry and documentation.
- MS Office Skills: Proficiency in Excel, Word, and PowerPoint for reporting and data manipulation.
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