A Sales Order Management Specialist is responsible for accurately processing and managing customer orders from the point of sale through fulfillment, ensuring timely delivery by collaborating with sales, logistics, and warehouse teams, while maintaining detailed order records and resolving any customer inquiries regarding order status and potential issues.
Key Responsibilities:
- Order Processing: Accurately process customer orders, verify pricing and delivery details, and ensure proper data entry in CRM/ERP systems.
- Order Tracking & Communication: Monitor order status, update customers on delivery timelines, and collaborate with warehouse and shipping teams for timely dispatch.
- Issue Resolution: Investigate and resolve order-related issues, such as backorders or shipping errors, while coordinating with relevant departments.
- Reporting & Analysis: Generate reports on sales trends and delivery metrics, and propose strategies for process optimization.
- Compliance & Documentation: Maintain accurate order records and ensure compliance with company policies.
Required Skills and Qualifications:
- Proven experience in sales operations, preferably within a BPO environment.
- Strong attention to detail and accuracy in data entry.
- Excellent communication and interpersonal skills.
- Proficiency in CRM and ERP systems.
- Understanding of supply chain logistics and order fulfillment processes.
- Proficient in Microsoft Office applications, particularly Excel.
- Problem-solving skills and the ability to manage multiple orders simultaneously.
Good to Have:
- Knowledge of industry-specific sales processes and best practices.
- Experience in inventory management and order fulfillment.
- Ability to establish strong client relationships and manage multiple stakeholders.
- Adaptability, collaboration, and interpersonal skills.
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