Department Operations
LevelExperienced (Team Lead)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Lead and manage a full sub-function or domain within the team, including coaching and performance management of team members.
- Serve as the primary decision-maker for domain-specific priorities, roadmap alignment, and cross-team escalations.
- Own delivery and governance of high-priority, cross-functional initiatives and drive resolutions for operational blockers.
- Actively shape team strategy, resourcing plans, and operating processes in collaboration with the Manager.
- Guide the team in navigating ambiguity, structuring complex problem statements, and breaking them into executable workstreams.
- Foster a high-performance team culture, ensuring clarity of roles, upskilling, and continuous feedback.
- Develop product roadmap, prioritise and manage user expectations.
- Provide support for the users, work with regional product team to troubleshoot the issues
- Project manage product solutions from scratch and prepare the necessary rollouts
Requirements:
- Proven 3-4 work experience in product management or as a Project Manager
- Experience in managing a product through the whole lifecycle / end-to-end of a project
- Skilled at working effectively and communicating with cross functional teams across the organisation
- Strong problem solving skills and out of the box thinking
- Ability to present complex ideas and solutions in a structured manner
- Technical background with understanding of software development (not required but a plus)
Laporkan kerja
