Qualifications:
- Team Management: Possess excellent team leadership skills, be able to effectively manage, train, and motivate the review team, allocate tasks reasonably, and improve the overall performance of the team.
- Data Analysis: Be proficient in data analysis skills, be able to identify problems and trends in the review business through data, and provide a basis for optimizing operation strategies. For example, adjust the review process and personnel allocation based on data such as review timeliness and violation rate.
- Communication and Collaboration: Have good cross-departmental communication and collaboration skills, and work closely with technology, product, and legal departments to jointly promote the construction of the platform's content ecosystem and business development.
- Oversee and supervise a team of agents.
- Attend required training session for new information and training updates.
- Acquire and transfer to the team the knowledge of all tools and associated workflow processes
- Assist in developing and streamlining procedures
- Coach, motivate, reward, counsel and assist with disciplinary actions as necessary
- Ensure open flow of communication between agents, supervisors and management.
- Ensure uniform understanding and adherence to policies, procedures and company programs.
- Supervise and monitor agent attendance, performance and productivity
- Prepare and ensure accuracy of reports.
- Ensure agents are continuously kept abreast of operational changes.
- Conduct employee briefings and meetings.
- Assure service level standards are met.
- Monitor system performance and initiate actions to correct system problems.
- Conduct agent observation and provide feedback.
- Assist in the development and tracking of employee incentive programs.
- Ensure completion of departmental duties/task in the absence of subordinates/co-workers.
- Perform other duties as assigned.
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