Our client is an international Forex and CFD trading broker with operations hub based in Malaysia, offering a platform for individuals and institutions to trade in global financial markets.
The company helps clients buy and sell currencies (Forex) and other financial instruments like commodities, stocks, and indices through CFDs (Contracts for Difference). These products allow traders to speculate on price movements without actually owning the underlying assets.
As a broker, they provide the technology, tools, and support traders need to make informed decisions — including market analysis, real-time pricing, secure transactions, and customer service.
Our client is regulated by the Financial Services Authority in Seychelles and United Kingdom.
The Operations Manager for our client project will oversee the efficient functioning of the forex brokerage's operations, ensuring seamless processes in client onboarding, funding, and payment solutions. This role involves supervising the funding and onboarding teams indirectly, establishing and maintaining relationships with local payment providers, and spearheading technological advancements to keep the brokerage competitive in the market.
Responsibilities:
1. Oversee Client Onboarding and Funding Processes:
- Assist in the supervision of the client onboarding and funding teams to ensure efficient and compliant processes.
- Develop and implement operational policies and procedures to enhance efficiency and compliance.
2. Payment Solutions Management:
- Identify and establish relationships with local payment providers to facilitate client transactions according to the needs and instructions by the payments manager.
- Maintain and strengthen relationships with existing payment partners.
- Negotiate terms and agreements to ensure favourable conditions for the brokerage.
3. Technology and Innovation:
- Research and implement new technologies to enhance operational efficiency and client experience.
- Collaborate with internal departments to integrate technological solutions that align with market trends.
4. Performance Monitoring and Reporting:
- Monitor key performance indicators (KPIs) to assess operational efficiency.
- Prepare regular reports for the Director of Operations, highlighting achievements, challenges, and recommendations.
Requirements
- Minimum of 5 years of experience in operations management within the financial services industry, preferably in forex or brokerage firms.
- Experience with regulatory compliance in the financial sector.
- Strong understanding of payment solutions and financial technologies.
- Excellent leadership, communication, and negotiation skills.
- Ability to adapt to a fast-paced and evolving market environment.
- Proficiency in using financial software and platforms.
- Strong analytical and problem-solving abilities.
- This is a hybrid working arrangement based in Damansara.
- Willing to work flexibility in different shift hours.
Job Types: Full-time, Permanent
Pay: RM8,000.00 - RM10,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Work Location: In person
