Position: Tour Operations Executive
Location: Menara Worldwide, Bukit Bintang, Kuala Lumpur
About Miki Travel:
With over 50 years of global experience, Miki Travel is a trusted name in travel services, offering tailor-made and package tours as well as MICE solutions. We focus on strong partnerships, innovative technology, and employee growth through continuous learning and development.
Job Summary:
We are looking for a Tour Operations Executive to manage end-to-end travel operations — from confirming tours to final invoicing. This role requires coordination with suppliers, sales teams, and partners across regions to ensure smooth and accurate tour execution.
Key Responsibilities:
- Handle complete tour operations from confirmation to tour end.
- Create and manage bookings and service orders using internal systems.
- Ensure services follow compliance standards and operational guidelines.
- Prepare and review invoices, including issuing credit notes or additional charges.
- Verify supplier invoices and follow up on pending items.
- Coordinate with suppliers, vendors, and internal teams across time zones.
- Manage tour reports, resolve complaints, and handle follow-ups.
- Support the quotation and sales teams for seamless operations.
- Log quality control data and recommend improvements.
Requirements:
- Diploma/Degree in Hospitality, Tourism, or related field.
- 1–3 years’ experience in travel operations or tour handling (Fresh grads welcome).
- Proficient in English and Mandarin (must be able to read/write in Chinese).
- Strong attention to detail, multitasking ability, and communication skills.
- A proactive, team-oriented mindset with a willingness to learn.
- Strong accuracy in system processes and workflow management.
- Immediate joiners or short notice candidates will be prioritized.
Perks & Benefits:
- Attractive salary + performance incentives
- Transport allowance & full medical coverage (above statutory)
- Minimum 14 days annual leave, EPF & SOCSO
- Training, coaching & career development
- Long service and employee awards
- Company outings and annual celebrations
- Convenient office location in the city center
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- Can you speak, read, and write in Mandarin? If yes, how would you rate your Mandarin skills on a scale of 1 (Poor) to 10 (Excellent)?
- What is your expected salary?
- What is your notice period like?
Education:
- Bachelor's (Preferred)
Experience:
- Operations : 1 year (Preferred)
Work Location: In person
